In & Out Registry (Alberta Registry Agent)

"Always my go to registry. Fast and professional service. Just like the name "in and out". Stasia was helpful and professional, explain all my options and give me her best advise. We were there late the day to get my mom and dad's death certificates, it was the end of her shift; she would still take a extra steps and effort to make sure our requests will go smoothly. She made multiple calls for confirmations and requests. Nowadays getting professional service is rare. Thank you."

"This particular clerk has always being (on 2 or 3 different occasions) rude in her utterances to me. Heavens forbid you treat me this way one more time, and I will call you out, by name. I know that your bosses don't care how you treat your customers but you out to have reciprocal respect for other humans. I still come to this registry because of the kindness and professionalism of other clerks and staff."

"Went there to get a birth certificate for my friend’s daughter. A staff member named Kathryn was asking people to line up outside (for covid) and asked us what brought us in today. My friend, whom has a disability, tried to explain we needed a birth certificate but her ID is expired, and that she called ahead to inquire the steps on how to get a birth certificate for her daughter without her own ID. On the phone she was told that bringing a friend, whom she’s known for over a year, with a valid ID was enough to help fill out the application with her. Kathryn, who is clearly impatient with my friend’s explanation, rushes back inside to grab forms and hands it to us. As my friend continues to try to explain, Kathryn grows more annoyed and tells us my friend needs to get a new ID first in order to get the birth certificate and instructs us to come back and bring a document with the friend’s proof of address. So we leave and while my friend checks for papers I call another registry confirming that my ID is enough to co-sign and my friend in fact does NOT need her to renew her ID first. Then we drive all the way back, wait in line (Which is twice as long now) for a second time. Eventually we got in, and successfully applied for the birth certificate without having to do all the unnecessary hassle as Kathryn instructed. My friend even asked her a simple question, “how much it would cost to renew her personal ID?” and Kathryn responds “I don't know look it up online”. Well apparently Kathryn doesn’t know anything, she should stick to telling people where to wait in line and not misinform customers. Reading more reviews below, I guess were not the first customers she was rude to and misinformed..."

"Always respectful, efficient service. Usually a bit of a wait but I have found it to be the best registry office on the north end."

"Bit of a line and social distancing, but the staff were helpful and polite and I was in and done quite quickly."