Strathcona Registry (Alberta Registry Agent)

"Professional, polite, well spoken and knowledgeable - that is the most efficient way to describe a woman named Sasha that works at this registry. Her pleasant and helpful demeanor radiates through her voice (I chose to ask questions over the phone regarding dropping from class 2 to a class 3 rather than going in). I also appreciate the extra time she took to be absolutely sure rather than just telling me that it SHOULD be ok to do... and that she reminded me of the MELT program (and it's hefty costs) if we wish to obtain a class 2 license again. Thank you for the excellent customer service, Sasha. You've put a better taste in my mouth than the registry that's closer to our home from one short phone call and that speaks volumes."

"***Edited to Update: The situation has been resolved, and I have been refunded. If something like this happens to you, just email the General Manager. She's really nice and she'll make sure things get sorted out. Regularly I have no issues with this registry, but I found out today that they made a terrible mistake with the last car I registered, and it cost me about $50 to fix their mistake. I went in on August 20 to register a newly purchased vehicle in my name. I previously had two other vehicles registered under my name (Let's call them vehicles A and B), but I had traded in one of those vehicles (B) for the new vehicle (Vehicle C). I needed the license plate for the vehicle I traded in (B) to be transferred to the new car (C). I gave the registry agent the registration for vehicle B, the one I had traded in, and asked for the plate to be transferred to the new vehicle (C). They said it was no problem, and that I just had to pay a $28.00 fee and provide them with proof of insurance and the bill of sale. No issues with that. I get the new registration for vehicle C, and I think I'm fine. I made sure to ask whether I needed to 'un-register vehicle B,' and they said no, the vehicle will be cancelled on it's own. The agent then said that I didn't need the registration for vehicle B anymore, so I said he could throw it out in that case. Today, I find out that what the agent did instead of putting the plate for vehicle B on the new vehicle, is they cancelled vehicle A (My fiance's car) and put THOSE plates on the new vehicle instead, even though I said that I didn't have vehicle B anymore when I asked for the plates to be moved over. They left vehicle B registered under my name with the original plates. Again, I told them that I didn't have vehicle B anymore (I traded it in for vehicle C), and that's why I needed the plates switched over to vehicle C. This ended up being sorted out, for a fee of course, but I'm still unimpressed that this happened, and that it cost me extra money to fix. The bill of sale for vehicle C literally said that vehicle B was used as a trade-in, so I don't really understand how they could have missed which vehicle I was talking about. I gave them both a bill of sale that said vehicle B was used as a trade-in, as well as the registration for vehicle B when I asked for the plates to be moved over. I never once mentioned vehicle A, so I don't get where the confusion came from. Naturally, this is extremely worrying, because that means that my fiance had been driving an unregistered car with plates registered to another vehicle for over a week, without us knowing. This also means that the new car, ALSO had plates registered for the wrong vehicle on them for over a week. I get that I could have looked more closely at the registration I was given for vehicle C, but I shouldn't have to. I don't know where the miscommunication came from, because, again, I didn't say anything about my fiance's car."

"It w as great for what it is, but i can't stress this enough that I will never "recommend" a registry for anyone. For a registry, anything short of fist fighting the staff is a 5 star rating."

"Went there to transfer my driver’s license. I was in and out in no time. The staff is polite, helpful and awesome. Great work guys."

"Extremely polite staff and examiners, prompt responses Good and long open times, and they're open on weekends as well Convenient location close to major roads and the access to city center No big queues Parking lot is small but always has a room As of August 10, 2020 everyone inside was wearing a mask, and sometimes gloves. There's a small bag of disposable paper masks available inside, or you can ask the staff if they have one for you to wear. I recommend this registry for your driving tests, as the surrounding area is not usually very busy with cars, and the highway entrance is nearby. Lots of stop signs as well, so you can see the route in advance."